Terms and Conditions | Dr. Woof, LLC.

Terms and Conditions regarding Services

Fees for Services: Client agrees to pay to Dr. Woof, LLC by cash or check a nonrefundable fee in the amount listed on www.dr-woof.com/services for the service package chosen (plus $1 per mile roundtrip travel fee, minimum $5) to be paid in full prior to scheduling. Client is responsible for payment of any bank fees associated with checks written by Client under insufficient funds.

The inclusion of additional dogs will be charged at ½ price per additional dog. No additional travel fee will be charged for additional dogs.

Services Rendered: Dr. Woof, through its service provider, agrees to provide sessions for Client and Pet in Client’s home over 2-17 weeks, depending on package chosen. Dr. Woof will also provide a written behavioral treatment plan summarizing training and behavior therapy strategies discussed in the home sessions. The initial written assessment and treatment plan will also be emailed to the pet’s veterinarian. Note that appointment times may vary by up to 15 minutes before or after the set appointment time, depending on traffic and previous client session duration.

If Client cancels an appointment, he or she must provide notice to Dr. Woof at least 24 hours prior to the scheduled appointment. Except in case of an emergency, in the event that a session is cancelled by Client with fewer than 24 hours’ notice (or if Client is not at home or is unavailable by phone at the time of the session), that session will not be rescheduled and services will continue with the next session of the treatment package.

Dr. Woof will make every reasonable effort to help Client achieve training and behavior modification goals but makes no guarantee of Pet’s performance or behavior as a result of providing professional animal behavior consultation. Client understands that he/she and members of the household must follow Dr. Woof’s instructions without modification, work with Pet regularly as recommended, and constantly reinforce the training being given to Pet. Even then, Client acknowledges that behavior is complex and often multiply determined and that no guarantee can be made that treatment will produce change in the pet’s behavior. Client understands that behavioral treatment necessitates training and behavioral changes by family members that often extend beyond the term of this Agreement.

If Pet causes property damage, or bites or injures any animal or person at any point during or after the term of this agreement, then client agrees to pay all resulting losses and damages suffered or incurred, and to defend, hold harmless, and fully indemnify Dr. Woof and its service providers from any resulting claims, demands, lawsuits, losses, costs or expenses, including reasonable attorneys fees. If Pet is injured in a fight or in any other manner during or after the terms of the agreement, client assumes all risk and agrees to hold Dr. Woof and its service providers harmless for any resulting injuries, losses, damages, costs or expenses. Notwithstanding anything herein to the contrary, Dr. Woof’s, and its service providers’, maximum liability for services performed under this agreement shall be limited to the fees paid by client to Dr. Woof.

It is Client’s full responsibility to take appropriate precautions to prevent Pet from causing harm at all times, both throughout the time course of this Agreement and for the duration of their ownership of Pet. These precautions may include, but are not limited to, informing persons near Pet of its proclivity for aggressive behavior, keeping it on a leash, muzzled or with a head collar, and/or keeping it restrained behind doors, gates, or fencing. It also is Client’s responsibility to be aware of and to comply with all state and local ordinances concerning aggressive animals and leash laws.

Dr. Woof’s duties hereunder shall terminate if (a) in its sole judgment Pet is exceedingly dangerous or vicious to any of its service providers or any other person or animal, or (b) Client breaches any terms or conditions of this Agreement. This Agreement shall end automatically at the conclusion of the last session or at 24 weeks from the date of the signing of this Agreement, whichever comes first.

I understand that Dr. Woof has a strong interest in teaching others her expertise, and, as such, may have intern shadowing her during sessions. I agree to inform Dr. Woof in writing if I do not consent to the presence of interns in my home. I also understand that Dr. Woof may collect photos and/or videos of my dogs’ training for use in teaching, marketing, or social media purposes. All efforts will be made to exclude identifying information and faces of humans; however, this is not guaranteed. I agree to inform Dr. Woof in writing if I do not consent to this with my pet.

Without limiting the generality of the foregoing, client acknowledges that Dr. Woof has not represented, promised, guaranteed, or warranted that Pet’s behavior will be changed by treatment, that Pet will not exhibit other behavioral problems in the future, or that the results of training or treatment will last for any particular amount of time.

This Agreement supersedes all prior discussions, representations, warranties and agreements of the parties, and expresses the entire agreement between Client and Dr. Woof regarding the matters described above. The parties confirm that, except for that which is specifically written in this Agreement, no promises, representations or oral understandings have been made with regard to Pet or anything else. This Agreement may be amended only by a written instrument signed by both Client and Dr. Woof. Any remedy provided in this Agreement is in addition to any and all other remedies provided by law or equity. Dr. Woof’s service provider performing the services hereunder is a third party beneficiary of this Agreement. If any provision of this Agreement is invalid, void or unenforceable, they will be severed and the remaining provisions shall be given full force and effect.

I have addressed any of my concerns about the above content with my Dr. Woof animal behavior consultant.

Terms and Conditions regarding Website

This website is owned and operated by Dr. Woof, LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors information regarding Dr. Woof’s available services, including previous client testimonials, and educational blog posts on animal behavior. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying a service package, you agree that: (i) you are responsible for reading the full service listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase a service when you commit to buy a service and you complete the check-out payment process.

The prices we charge for using our services are listed on the website. We reserve the right to change our prices displayed at any time, and to correct pricing errors that may inadvertently occur.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Dr. Woof, LLC. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

You agree to indemnify and hold Dr. Woof, LLC. harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, Dr. Woof, LLC. assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United States without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Morgantown, WV. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at lindsay@dr-woof.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at lindsay@dr-woof.com.